Complaints Procedure

At Policy Centre, our aim is to provide our customers with excellent service. We aim to get it right, first time, every time but if we make a mistake we will try to put it right as quickly as possible.

We will always confirm receipt of your complaint within five working days and do our best to resolve the problem within four weeks. If we are unable to do so, we will let you know when the answer may be expected.

If we have not resolved the problem within eight weeks, and if applicable to you, we will provide you with information about the Financial Ombudsman Service.

How to make a complaint

Should you wish to make a complaint, please contact:

Policy Centre Customer Care Team
101 Lockhurst Lane
Coventry, West Midlands
CV6 5SF

Call: 0330 400 8252

Email: complaints@policycentre.com